Privacy Policy

PRIVACY POLICY

Your Privacy Matters

Transcend Counseling is committed to protecting your privacy and maintaining the confidentiality of your personal information. We understand that discretion and trust are essential when seeking mental health services, and we take that responsibility seriously.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact our practice.

INFORMATION WE COLLECT

We may collect limited personal information when you:

  • Submit a contact or consultation request form

  • Email or call the practice

  • Schedule an appointment

  • Voluntarily provide information through the website

Information collected may include:

  • Name

  • Email address

  • Phone number

  • General information you choose to share in an inquiry

We do not collect sensitive clinical or diagnostic information through this website.

HOW YOUR INFORMATION IS USED

Information you provide is used solely to:

  • Respond to inquiries or consultation requests

  • Communicate regarding scheduling or services

  • Provide requested information about our practice

Your information is never sold, rented, or shared for marketing or non-clinical purposes.

CONFIDENTIALITY & HIPAA COMPLIANCE

If you become a client of Transcend Counseling, your protected health information (PHI) is handled in accordance with applicable privacy laws, including HIPAA.

Clinical information is:

  • Kept confidential

  • Stored securely

  • Released only with your written authorization or when legally required

Additional details regarding clinical confidentiality and privacy practices are provided directly to clients during the intake process.

WEBSITE SECURITY

We take reasonable measures to protect your information, including secure forms and standard website security practices. However, no online transmission can be guaranteed to be 100% secure.

Please avoid submitting highly sensitive personal or clinical information through general website contact forms.

COOKIES & WEBSITE ANALYTICS

Our website may use basic cookies or analytics tools to understand general site usage and improve functionality.

These tools do not collect personally identifiable clinical information.

You may disable cookies through your browser settings if you prefer.

THIRD-PARTY LINKS

This website may contain links to third-party websites. Transcend Counseling is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

CHILDREN’S PRIVACY

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this website.

CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically to reflect changes in practice operations or legal requirements. Updates will be posted on this page with a revised effective date.

CONTACT INFORMATION

If you have questions about this Privacy Policy or how your information is handled, please contact:

Transcend Counseling
[Insert practice email address]
[Insert practice phone number]

FINAL NOTE

Your privacy is not an afterthought — it is foundational to our work.

We are committed to maintaining the highest standards of confidentiality, professionalism, and discretion.